Colby
Pitts
Cybersecurity Enthusiast
Experience
Many jobs that I have worked in the past.
Best Buy — Consultation Agent
Troubleshoot both hardware and software on laptops, phones, watches, and accessories
Assist customers in selecting the right products based on their needs and preferences
Provide information on product features, specifications, and benefits
Answer questions and resolve concerns related to technology products
Assist in achieving sales targets by effectively communicating the value of products and services
Explain and offer extended service plans and warranties to customers, highlighting the benefits of protection and support for their devices
H-E-B — Personal Shopper
Efficiently fulfill online grocery orders, ensuring accuracy and timeliness
Use technology and equipment, such as handheld devices, to manage orders
Adapt to changes in inventory, customer preferences, and store policies
Provide technical assistance to customers for online ordering and troubleshooting
Ensure the security and confidentiality of customer data when handling online orders
Mcalisters Deli — Team Cook
Worked under pressure to meet peak dining hours' demands while maintaining food quality
Trained new team members in kitchen operations, safety protocols, and food preparation techniques
Collaborated with fellow team members to ensure smooth kitchen operations during busy shifts
Assisted with food preparation for catering orders and special events
Followed opening and closing procedures for the kitchen area, ensuring equipment was properly cleaned and secured
Sep 2023 - Present
Nov 2022 - Present
June 2021 - Nov 2022
Certifications:
CompTIA Security+
CompTIA A+